faq

faq
scorva online jewelry store

items are fulfilled from scorva by satyajeet sethi directly. all international standard shipping is free of charge. we also provide an online tracking number with our free international shipping services

 

if you wish to change your shipping service from free shipping to fast shipping after making your payment, please contact us within 12 hours of placing your order. use this contact form to provide us with following details

a) order number

b) invoice number

c) product name

d) sku number

e) shipping address to

 

q: what is standard shipping?

a: standard shipping is a traceable shipment with an official tracking number we provide

 

q: do i need to buy any minimum order value to have free shipping?

a: no, you do not need to buy any minimum order value to receive our free shipping service. you can purchase as little as one piece and we will ensure its been shipped with a traceable tracking number

 

q: in how many days will my shipment arrive?

a: number of days varies depending on various factors such as you destination address, if any taxes needed to be paid, other rules of governing bodies in each country varies. please ensure, the address you provide is the address you are available when delivery service arrives at your door step. in any case if you have not received your purchase within three
to four weeks (which is usually not the case) please feel to get in touch with us at scorva. our team will set up a follow up case immediately and reply with necessary information you need to know

 

q: which courier companies do you use for fast shipments, and are they free of charge shipping service?

a: no, its not a free of charge shipping service for all fast shipments by international courier companies. all the below shipment mode is not included in our standard shipment services. customers need to pay extra for such special services. additional shipment cost will incur for such services through the below mentioned carries. you can select the shipping service you prefer when finalizing your payment. the invoicing system will automatically calculate the cost. below are names of courier companies we use for different countries where their service is efficient

1) FEDEX
2) UPS
3) DHL
4) TNT

 

q: do you ship to po noxes & apo/fpo addresses?

a: yes, we ship to all territories and apo/fpo addresses in the us. orders shipped to po boxes are sent traceable tracking numbers too

 

q: do you ship overnight delivery?

a: currently scorva is looking for reliable agents in the us to have overnight delivery services. for fast shipments, your purchases will be sent by our partner courier companies. you can receive these fast shipments in 2 days time if no customs delay

 

q: why is your faq with only so little questions and answers?

a: at scorva by satyajeet sethi we follow the "peace of mind" shopping pledge. our online store gathers 100% energy from this pledge. which in short means, if you are not satisfied with your purchase, or for some reason you do not  feel you are in love with the piece you purchased due to any manufacturing defect. we will facilitate the refund or exchange process effortlessly for you (as they say "no questions asked"). therefore we kept our faq simple and short to relevant questions about your purchase, shipping, returns, exchange or free gifts we awarded you. we love to keep it simple and totally sweet at scorva by satyajeet sethi so you may shop with peace of mind

 

if you did not find any question that you wanted to have an answer for, simply get in touch with us, you should hear back in 24 - 48 hours.